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frequently asked questions

frequently asked questions

Everything you need to know to get the most of your Boost Mobile® phone including information about our new Monthly Unlimited Plan.

get started

All the basics to get you going are right here.

Which Plan is right for me?
How to Purchase
How to Activate

how to use your phone

Need quick and simple steps on how to use your phone? Check here.

How to Set Up Voicemail
Information on Walkie-Talkie
Text and MMS Messaging

plans and add ons

Get your questions about Boost Mobile plans answered.

Monthly Unlimited
Pay As You Go
International Services

re-boost (adding money/making payment)

Learn how to add money to your account.

Auto Re-Boostsm
Re-Boost® Cards
Electronic Payments

how to manage your account

Find everything you need to know about your account.

Self-Care with My Account
Help with Your Balance/Minutes
Lost/Stolen Phones

phone and features troubleshooting

Having trouble with your phone? Get help here.

General Phone Support
Text Messaging Support
BlackBerry® Support

purchases/digital content (get stuff/my stuff)

Tips on how to use and troubleshoot the stuff you buy for your phone.

Games and Apps
Non-Boost Content (Subscriptions/Text Alerts)
Call Tones

Important: 9-1-1 information


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