Boost Mobile Privacy Policy

Boost Mobile respects the privacy of visitors to our site. Please read this Online Privacy Policy carefully to learn how we gather information about you through this Web site.

Does Boost Mobile Collect Personal Information About Me?

Yes, Boost Mobile collects personal information about you to deliver products and services you request, for billing purposes, to complete transactions you have requested, and to anticipate and resolve problems with your services. We may also use this information to inform you of products or services from Boost Mobile or others that may better meet your needs. -More Info.

How Does Boost Mobile Protect Children's Privacy?

Boost Mobile does not collect personal information from children under the age of 13.

You should be aware, however, that wireless devices and services purchased for family use may be used by children under 13 without the knowledge of Boost Mobile. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy. -More Info.

What Does Boost Mobile Do With My Email Address?

If you provide your email address, from time to time we may send you emails about new products and services, or promotional offers that we believe will interest you. We may also share your email address with marketing partners and/or providers of other products and services that you have indicated an interest in by opting in to receive such communications. Though we hope you’ll find this information useful, if you do not wish to receive such email, please click on the "unsubscribe" link that we include in all of the emails we send. -More Info.

Do Third Parties Collect Personal Information About Me?

Yes, in certain situations. When you access another Web site from the Boost Mobile site, purchase products or services not sold by Boost Mobile, or conduct other transactions with third parties, use of any information you provide is governed by the privacy policy of the operator of the site you’re visiting or the provider of such products or services. -More Info.

When does Boost Mobile Disclose My Personal Information?

We do not sell personal information to unaffiliated third parties. We may disclose personal information to third parties under limited circumstances, explained in more detail below. -More Info.

Does Boost Mobile Use Cookies?

Yes. Boost Mobile uses cookies for a variety of reasons, such as improving your shopping or browsing experience. In addition, cookies help us make the site more useful for you. -More Info.

Does Boost Mobile Collect My IP Address?

Yes. Our Web server automatically collects your IP address when you request pages from our server. Your IP address does not tell us who you are, and we do not combine your IP address with your personal information. -More Info.

What About Banner Ads?

Boost Mobile does not currently allow third parties to place banner ads on this site. Boost Mobile may place banner advertisements about our products and services on other Web sites. -More Info.

Does Boost Mobile Protect Information About My Wireless Telephone Usage and Who I Call?

Yes. Under federal law, you have a right, and Boost Mobile has a duty, to protect the confidentiality of information about the services you buy from us, who you call, how many minutes you use, and the location of your device on our network when you make a voice call. -More Info.

How Secure Is Information About Me?

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. -More Info.

What About Presence, Location, and Tracking Information?

Our network knows the general location of your phone whenever it is turned on. When we offer you optional products and services that require use or disclosure of location information, the terms and conditions for the specific product or service explain how the location information will be used. We also may provide your network location to emergency service providers if you place a 911 call.
-More Info.

How can I Review Personal Information in my Account for Accuracy?

You can review the accuracy of the personal information in your account online by clicking on the ‘My Account’ section or by contacting Boost Customer Care at 1-888-BOOST-4U (1-888-266-7848).
-More Info.

Does Boost Mobile Place Banner Ads on Other Web Sites?

Boost Mobile currently uses third-party advertising companies to place our ads on the Internet, and cookie and Web beacon technologies are used to measure the effectiveness of those ads. You should know that the use of such cookies is subject to the third parties’ privacy policies, and not this Policy.
-More Info.

Will This Policy Ever Change?

Yes, Boost Mobile expects to update this Policy periodically. You should refer back to this page often for the latest information and the effective date of any changes to the Policy.
-More Info.

Who Should I Contact With Privacy Questions or Concerns?

Boost™ Customer Care at 1-888-BOOST-4U (1-888-266-7848).
-More Info.

 

 

Boost Mobile PRIVACY POLICY -- FULL VERSION

Boost Mobile’s Collection of Personal Information

Personal information is information that identifies or is associated with a specific person, such as a name, address, telephone number, e-mail address, or information about activities directly linked to that person. We collect a variety of personal information about our customers.

There are several ways in which Boost Mobile collects personal and other information about you. You should refer to the rest of this Policy to see how we use, disclose, and protect that information.

Information You Provide: We collect information you give us when you purchase a Boost Mobile phone or device, or when you use Boost Mobile services. For example, you may provide us a billing address and credit information, including your social security number, when signing up for service or perhaps purchasing a product through our online store B-Shop.

The information you provide us during a visit to boostmobile.com helps us to improve the quality and utility of our site. It generally falls into two categories: (1) information you supply when you purchase phones, accessories or other goods, activate Boost Mobile service, enter contests or sweepstakes, register a Boost Mobile account, or sign up for a product or service jointly offered by Boost Mobile and another company, and (2) tracking information gathered as you navigate through the boostmobile.com site. Third-party providers, whose sites are featured on and accessed via our site, may gather information as well.

When you purchase Boost Mobile phones, accessories, or services, we request the following types of information on our order form:

• Name
• Shipping and/or billing address
• Credit card number or account number
• Phone number
• Mobile Phone number
• Email address
• Date of birth
• Account passcode

We need this information to process your order. If we have trouble processing your order, the contact information you provide is used to get in touch with you. We also use this contact information to provide you with updates regarding your current phone or service and to provide you with information about Boost Mobile promotions and special offers.

Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit a Boost Mobile site, our systems automatically collect your IP address and the type of browser you use. Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically located; that's how calls or messages are delivered to you in real time.

Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we often receive information from the retailer from whom you purchased your Boost Mobile phone or device prior to initiating service with us. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. -Back to Top

Children’s Privacy

Boost Mobile does not collect personal information from children under the age of 13. Of course, it is possible that a child under 13 might attempt to submit his or her personal information on this site. For example, a child under 13 may try to register a Boost Mobile account or enter a contest. Boost Mobile has installed a blocking filter on this Site to prevent children under 13 from submitting personal information on the registration/login page and to prevent children under 18 from entering contests or sweepstakes.

You should also be aware that wireless devices and services purchased for family use may be used by children under 13 without the knowledge of Boost Mobile. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.

If you have any questions about Boost Mobile’s procedures to prevent the collection of information from children under 13, please contact us at Boost Customer Care at 1-888-BOOST-4U (1-888-266-7848). -Back to Top

Boost Mobile’s Use of Personal Information

We use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and tell you about products or services from Boost Mobile or others that better meet your needs. More specifically, Boost Mobile may use e-mail, telemarketing, direct mail, and with your prior permission, wireless text messages, to inform you about products or services we think will interest you. In any and all of these communications you will have the option to unsubscribe or opt out of receiving these communications.

If you choose not to receive marketing or promotional information from us, you will continue to customer service-related and technical notifications, and other similar information via email, wireless text messages, or direct mail. -Back to Top

Information Collected and Used by Third Parties

Our site includes links to other Web sites, and provides access to products and services offered by third parties, whose privacy policies we don’t control. When you access another Web site from the Boost Mobile site, purchase products or services not sold by Boost Mobile, or conduct other transactions with third parties, use of any information you provide is governed by the privacy policy of the operator of the site you’re visiting or the provider of such products or services. The provider’s privacy practices may differ from ours. If you can’t find the privacy policy of any of our provider partners via a link either from the site’s home page or from the pages on which the products or services are offered, you should contact the provider directly for more information.

For more information about circumstances under which Boost Mobile might disclose your personal information to third parties, please see below. -Back to Top

Email Addresses

If you provide your email address, from time to time we may send you emails about new products and services, or promotional offers that we believe will interest you. We may also share your email address with marketing partners and/or providers of other products and services that you have indicated an interest in by opting in to receive such communications. Though we hope you’ll find this information useful, if you do not wish to receive such email, please click on the "unsubscribe" link that we include in all of the emails we send.

Please note that even if you opt-out of receiving commercial emails, we may still use your email address to answer any email inquiries you send us, to send messages about your account status, to alert you about technical issues, or to follow up on transactions or submissions of information that appear incomplete. -Back to Top

Information Disclosed to Third Parties

Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential.

We disclose personal information to third parties under the following circumstances:

• to complete a transaction you have requested
• to initiate, render, bill, and collect for services:
  1. For example, our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement.
• if it is necessary to comply with law (e.g., court orders, subpoenas, E911 information, etc.)
• to enforce our subscriber agreements
• to protect the rights, property or safety of visitors to our site, our customers, other carriers, the public or Boost Mobile
• to facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government;
• if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications, or justifies disclosure of records, to a governmental entity without delay
• when we otherwise have your consent to do so:
  1. For example, at the time you initiate particular service offering, such as a location-based service, your consent may be part of the required terms and conditions to use that service.
  2. Sometimes your consent might be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person.

You may also want to use services and products offered by third party providers in conjunction with our wireless service. In those cases, you will be providing information to those providers, and information those third parties receive about you will be governed by their privacy policies, not this Policy. For example, if you purchase something using our Wireless Web service, you will be disclosing personal information directly to the company facilitating the transaction. If you are roaming on the network of another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. And if you bought your wireless device from a third party retailer, both the retailer and Boost Mobile will have your personal information as a result of the transaction.

Boost Mobile may offer the opportunity to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy.

Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your telephone usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call. This information is sometimes referred to as "Customer Proprietary Network Information," or "CPNI." We share CPNI and other personal information about you with Boost Mobile Affiliates, including Nextel Communications. Before sharing CPNI with, we will first notify you of your rights under the law, describe how we intend to use the CPNI, and give you an opportunity to opt out of such usage (or, when required by law, to opt in).

As our business grows, we may buy or sell various assets. If Boost Mobile, one of its business units, or substantially all of its assets are acquired by another company, information about our customers and other visitors to this site would be among the transferred assets. -Back to Top

Cookies

To help us tailor our site to the needs and interests of our visitors, we keep track of the pages visited by our users by placing a small entry in a text file, called a cookie, on your hard drive. The cookie contains an ID number that allows us to track the pages you’ve visited. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our site by making it more responsive to the needs of our users. The Help function on most browsers contains information on how to set your browser to notify you before accepting a cookie or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our site that are available to other visitors.
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IP Addresses

Your IP address is a number used to identify your computer so that data (such as the Web pages you request) can be sent to you. Your IP address does not tell us who you are. In addition to collecting your IP address, we also collect information on the operating system you’re running on your computer and the Web browser software you’re using to access our site so we can optimize our site for the most popular operating systems and Web browsers. And, because we like to know how you found our site, we keep track of where you came from. -Back to Top

Banner Ads on Other Sites

Boost Mobile may use third-party advertising companies to place banner advertisements about our products and services on other Web sites. To measure advertising effectiveness and to offer selective ad content, the advertising companies may use an anonymous identifier to learn more about your visits to Boost Mobile sites and other Web sites. This anonymous identifier is NOT your name, address, phone number, e-mail address, or any other information that personally identifies you. The use of such anonymous identifiers (such as cookies, Web beacons or "tagging") is subject to the advertising company's privacy policy, not this Boost Mobile Privacy Policy. -Back to Top

Security

The information we collect from our customers and visitors to our site is stored in databases we control. Physical access to the servers on which we store visitor information is restricted. We use your credit card information only to bill you for the products and services you order from us. We don’t share your credit card information with anyone, except as may be necessary to process your transactions. To protect the privacy of your credit card number and other ordering information, we encrypt this information for transit over the Internet using a Secure Sockets Layer (SSL) connection. However, as effective as modern security practices are, no physical or electronic security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted over the Internet. Most Web browsers allow use of an SSL connection. If your browser does not support use of an SSL connection, or if you prefer not to send your credit card number over the Internet, you can place your order by calling us toll free at 1-888-BOOST-4U. -Back to Top

Changes to This Privacy Policy

This privacy policy is subject to change. The Web is an evolving medium. If we need to change our privacy policy at some point in the future, we’ll post the new policy promptly. If at any point we decide to use your personal information in a manner different from what was stated at the time it was collected, we will notify you and give you an opportunity to opt out of the proposed use. By using boostmobile.com, you agree that your visit to our site abides by the information contained in our Visitor’s Acceptable Use Policy

California customers: Boost Mobile does not disclose customers' personal information to third parties for the third parties' direct marketing purposes, as governed by California Civil Code 1798.83.
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Questions or Concerns

If you have any questions about, or complaints that concern, this Online Privacy Policy please click on the Customer Support tab or call Boost Customer Care at 1-888-BOOST-4U ( 1-888-266-7848). Our representatives will respond to your inquiries or help resolve any dispute concerning this Privacy Policy.

This Online Privacy Policy was last revised July 1, 2005.